Dear agents,distributors ,clients and friends,
In order to meet market demand and better protect user data, all of our visible light facial recognition devices (including FacePro1, FA6000, FacePro4, FA4000, FacePro7,FA7000, FA2000, FA1000, and FA110) have been upgraded with information security firmware in May 2025. And other models maybe updated little by little in future.
In this case, if your software was developed based on standalone/offline SDK or you are using ZKTime5.0 software, you maybe can’t connect the above biometric models to your software. Don’t worry ,only 2 steps then devices can be connected to software again!
Firstly set up devices with comm. keys and secondly update your software SDK version to 6.3.1.55.
Here is how to set up comm. key in device menu and SDK updating way.
Post time: Jul-22-2025